Overcoming Incivility:

Communicating to Build Employee Engagement and Collaboration

Thursday, February 26th

11:30 AM - 1:00 PM

Dutch's Daughter (IN PERSON ONLY)

Program Description

Civility in communication creates a positive workplace where employees can work together productively and handle client interactions courteously. Through this presentation, attendees will develop the skills to communicate concretely, candidly, and thoughtfully through practical examples and engaging exercises. Equipped with these tools, attendees can respectfully convey goals and tasks, discuss work challenges, and provide constructive feedback to employees while modeling for them how to effectively and civilly speak with managers, co-workers, and clients.

Learning Objectives

The presentation will provide attendees with the knowledge and skills to: 

Speaker Bio

Anna Francis is the CEO and founder of Diag Consulting, LLC, which trains individuals and teams in conflict resolution skills. Her legal and conflict resolution training and experience enables her to assist clients in engaging with others productively when conflict occurs, working with others to find creative solutions to divisive problems, and strengthening relationships. She is a trained lawyer, graduating from the University of Michigan Law School. As a practicing labor and employment lawyer, she often had to build consensus on contentious topics, including through participation in numerous mediated settlements. She studied conflict resolution and mediation while in law school and through the Lombard Mennonite Peace Center, which focuses on conflict transformation education.